Return Policy

Returns are for U.S. domestic orders only. No Returns for International Orders.

Returns are for store credit only, no refunds, no exchanges.

Please email Purrr within 24hrs of delivery of your order and we will email you a return label.

 

Please print return label and ship item(s) within 24hrs. Label can not be used after 24hrs.

When Purrr receives your return order, a store credit code will be emailed to you.

The store credit is the total amount of your purchase, minus 20% handling fee.

To use store credit, your total purchase must be over the store credit amount.

At checkout enter the store credit code in the "Discount" section and apply.

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Return items must be unwashed and unworn.

If return items are worn and/or washed, return will be invalid, and shipped back to owner at owners expense.

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Missing or Wrong Items Policy

If your order is missing items or has wrong items, please email Purrr within 24hrs of delivery.

Missing items in your order will be checked out in our system. If we find an error in order fulfillment, purrrshop.com will ship your missing item as soon as possible.

Wrong items must be shipped back to purrrshop.com.

We will email you a return label to ship back the wrong item.

Once we receive confirmation the wrong item has been shipped,  purrrshop.com will ship the correct item to you as soon as possible.

 

Canceled Order Policy

There is an $10.00 restocking fee for Domestic and International canceled orders.

Remaining balance will be refunded.

 

For returns or policy questions, please email us : info@purrrshop.com