Return Policy

Returns are for store credit only, no refunds, no exchanges.

All items must be unworn and unwashed.

Returns are only for U.S. Domestic Orders. No Returns for International Orders.

Please email Purrr within 24hrs of delivery of your order and we will email you a return label.

After receiving return label, please ship within 24hrs.

When Purrr receives your return order, a store credit code will be emailed to you. 

There is a 20% handling fee which will be deducted from your store credit.

On your next purchase, enter the store credit code in the discount section at checkout.

 

Missing or Wrong Items Policy

If your order is missing items or has wrong items, please email Purrr within 24hrs of delivery.

Missing items in your order will be checked out in our system. If we find an error in order fulfillment, purrrshop.com will ship your missing item as soon as possible.

Wrong items must be shipped back to purrrshop.com.

We will email you a return label to ship back the wrong item.

Once we receive the wrong item in your order,  purrrshop.com will ship the correct item to you as soon as possible.

 

Canceled Order Policy

There is an $8.00 handling fee for Domestic and International canceled orders.

Remaining balance will be refunded.

 

For returns or canceled orders please contact : info@purrrshop.com